Refund Policy

1. Refund Eligibility

We strive to provide a satisfactory experience for our customers. Refunds may be issued under the following circumstances:

  • Cancellation by Customer: If you decide to cancel your order or booking, eligibility for a refund will be determined based on our cancellation policy.

  • Product/Service Defect: If you receive a defective product or unsatisfactory service, you may be eligible for a refund or replacement, subject to verification.

2. Cancellation Policy

  • Products: Cancellations of product orders are subject to our cancellation policy. Please refer to the cancellation section for specific details.

  • Services: For service-related cancellations, please refer to the cancellation policy provided during the booking or ordering process.

3. Refund Process

  • Refunds, if applicable, will be issued using the original payment method. Processing times may vary.

  • If a refund is approved, you will receive an email notification with the details of the refund.

4. Cancellation Policy

Our cancellation policy is outlined separately and applies to both products and services. Please review the specific cancellation terms relevant to your purchase.

5. Contact Information

For any inquiries or to initiate a refund request, please contact our customer support team at We are here to assist you and address your concerns.

6. Changes to Refund Policy

Al Akhtar Tours & Travels reserves the right to update or modify this refund policy at any time. Any changes will be effective immediately upon posting on our website.